1. Processing Time: Orders are typically processed and shipped within 1-5 business days of receiving payment. Custom or personalized products may take longer to process, and we will notify you of any delays.
2. Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times vary depending on the shipping method selected and the destination of the order.
3. Shipping Rates: Shipping rates are calculated based on the weight of the order and the shipping destination. You can view the shipping costs at checkout before completing your purchase.
4. Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. Shipping Address: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for any delays or lost packages due to incorrect shipping information.
6. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
7. Lost or Damaged Packages: In the rare event that your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.
8. Shipping Restrictions: Some products may be restricted from shipping to certain locations due to regulations or shipping carrier policies. We will notify you if there are any restrictions on shipping your order.
9. Delivery Times: Delivery times vary depending on the shipping method selected and the destination of the order. Please note that delivery times may be longer during peak holiday seasons or due to unforeseen circumstances.
10. Contact Us: If you have any questions or concerns about our shipping policy or your order, please contact us at order@creationzbytina.com or through our website's contact form.
HOLIDAY SEASONS
Thank you for shopping with us during the holiday season. Please review our holiday shipping and processing details carefully before placing your order.
All orders require processing time before shipment. During peak holiday periods, processing times may be longer than usual due to high order volume. Processing time refers to the time needed to prepare, package, and hand off your order to the shipping carrier. It does not include transit time.
Shipping carrier delivery estimates are not guaranteed. Once an order has been shipped, we are not responsible for delays caused by the carrier, weather conditions, high holiday volume, or other circumstances beyond our control.
We are unable to modify, cancel, or expedite orders once they have been placed. Please ensure all shipping information is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
To ensure your order arrives by a specific holiday date, we strongly recommend placing your order well in advance. Orders placed close to holidays may arrive after the holiday, even with expedited shipping options.
By placing an order during the holiday season, you acknowledge and agree to these shipping and processing terms.
Thank you for your patience, understanding, and support. We truly appreciate you.
By placing an order on our website, you agree to our Shipping Policy. Thank you for choosing our candles and custom products business for your shopping needs.